Cancellation Policy

We understand that sometimes plans change. Our cancellation policy is designed to be fair, simple, and transparent while ensuring smooth order processing for all customers.

1. Order Cancellation Before Dispatch
 You may request cancellation of your order before it is dispatched from our warehouse.

To cancel your order:
 Email us at cloudcaartel8@gmail.com
 or contact us via WhatsApp or phone at +91 7002272109

Please include your order number in the request.
 If your order has not yet been packed or shipped, we will cancel it and issue a full refund within 1–2 business days to your original payment method.

Note: Cancellation requests sent via Instagram, Facebook, or any other unofficial channels will not be accepted.

2. Order Cancellation After Dispatch
 Once an order has been shipped, it cannot be cancelled.
 If you still wish to cancel after dispatch, please accept the delivery and then initiate a return request in line with our Return & Refund Policy.

3. COD Order Cancellation
 COD orders may require confirmation via phone, SMS, or WhatsApp.
 Unconfirmed COD orders may be automatically cancelled after a few hours.
 Frequent cancellations of COD orders may result in temporary suspension of the COD option for your future purchases.

4. Prepaid Order Refunds
 If your prepaid order is successfully cancelled before dispatch, we will initiate a full refund to your original payment method (UPI, wallet, credit/debit card, etc.).
 Refunds usually reflect within 3–7 business days, depending on your bank or payment provider.

5. Seller Cancellations
 We reserve the right to cancel an order under certain circumstances, such as:

  • The product is out of stock or discontinued

  • Invalid or incomplete shipping address

  • The order is flagged as suspicious or high-risk by our system

If your order is cancelled by us, you will be notified and issued a full refund if payment has already been made.

6. Contact Us for Help
 If you have any questions or need help with cancelling an order, please reach out to our support team:

Email: cloudcaartel8@gmail.com
 Phone/WhatsApp: +91 7002272109
 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM